Read Wysa’s 2023 Employee Mental Health Report, as launched at World Economic Forum. Learn more
Version: 1.1
Our Commitment
At Wysa, we leverage technology to meet people where they are and make caring for mental health and well-being easier for everyone. We take our ethics, environmental and social responsibilities very seriously as we strive towards our mission.
Current Compliance Status
Our app and website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 A-AA standard requirements.
Our approach to accessibility and inclusivity
We design our products and services with accessibility and inclusivity in mind.
Wysa’s ethos is that everybody should have access to quality wellbeing support in a way that suits them and we work closely with users from all over the world to ensure Wysa incorporates and reflects the views and needs of a variety of people. From clinical professionals to everyday members of the public we take your feedback very seriously and use it to help our product grow. We use comments left for us in the app store or in feedback to the app to help make important changes and we set up specialist co-design groups to help us support our research projects. We also use usability testing insights from User testing platform to find pain-points and uncover opportunities to improve. We have incorporated feedback from various user groups like students, caregivers, under-represented communities, and people living with chronic conditions.
User feedback is collected and integrated into app design and development on a continuous basis. These include:
We do usability-testing where we engage with users when:
Remote Usability Testing processes are integrated into our product development cycle through User Testing platform. In our usability-testing sessions,
How accessible are our Apps and website
To ensure our user interface, user experience design and visual design are more accessible to people with varying abilities, but also to anyone who is experiencing a permanent, temporary, or situational disability, we align to WCAG requirements. We assess every year our designs and components so they follow WCAG principles.
These are the WCAG requirements we take care of:
Our global and UK-focussed apps get regularly reviewed and rated for compliance to usability and accessibility standards by the third-party app rating organisation ORCHA as per their ORCHA baseline review (OBR). We score 80% and above on usability/accessibility across all our apps (android, iOS and web apps).
What is not accessible and how is it being addressed
The following are not accessible but are being addressed today.
We are already in the process of transitioning our Website to WordPress and should go live in early 2023.
2. Our web and mobile apps:
Accessibility Problems for Users with hearing challenges
Accessibility Problems for Users with a visual impairment, blind and colour blind
Provide us your feedback
If you discover an issue or concern related to the accessibility of Wysa website or our apps, please contact us at [email protected]
We welcome your feedback and will try to respond within two (2) business days.
Statement Preparation
This statement is current as of December 21, 2022.
Terms & Conditions: https://legal.wysa.io/terms
Copyright 2023 at Wysa Ltd, All Rights Reserved.
Copyright 2023 at Wysa Ltd, All Rights Reserved.