Yes. Wysa does not request Your Personal Data. If You inadvertently submit any Personal Identifiable Information (including but not limited to email identifier, location address, mobile numbers) via text messages, then we will process it with your data basis this agreement and will irreversibly redact any Personal Identifiable Information within 24 hours in our system. Please do not share any personal data that directly or indirectly identifies you at any time during your use of our service such as while in conversation with Wysa's AI Coach or with a Wysa Emotional Well-being Professional. All conversations with Wysa's AI Coach and Wysa Emotional Well-being Professional are private and not shared with anyone. If you use Wysa within our partner ecosystem, then anonymized and summarized information is exchanged, but ONLY with the intent of enhancing your experience. The details of your conversations are never shared with any external parties outside Wysa, including any partners.
Do I have to use real names?
No, not really. You don’t have to use your real name. Instead, we recommend that you use a dummy name or a nickname in your conversations with either Wysa's AI Coach or with a Wysa Emotional Well-being Professional. Call yourself Superman, Wonder Woman…or Yoda even. (Safe your data will be.)
Who can read and use my messages?
Only Wysa. The Wysa team occasionally uses some messages, which are anonymous, to train Wysa's AI to help improve its ability to have conversations. Any identity specific data is removed, so no-one can ever know who said what. Also, no-one outside of Wysa will ever have access to chat messages without your explicit consent.
How will my conversations and responses to assessments be used?
Your conversations and assessment responses are anonymous, and sometimes used to improve Wysa’s ability to understand you better and ways to enhance your experience.
What security measures are taken?
On the phone, you are required to set a PIN from the settings inside your Wysa app to ensure only you see your chats with Wysa.
Where do you store my data? Is it safe?
I need access to my past conversations, can I?
I've switched to a new phone, how do i move my data from the old to the new phone?
You have the Right to be Forgotten. You can at any point of time, delete all your provided data by using the “reset my data” feature available in the Wysa App settings. Post reset, all your provided data will be deleted from our servers and cannot be recovered.
Whom to contact if I have additional questions, concerns or comments?
Why was I not assigned a Emotional Well-being Professional matching all my preferences?
While we try our best to match all your requirements, sometimes we may not have a Professional matching all the asks. It's usually depending on staffing, their specialisation and the time zones of Professionals available.
However, if there's a gap in the relationship with your assigned professional or if you feel unheard - you can request for a change free of cost
If I accidentally/intentionally reset my data, do I lose my subscription?
If you reset your data, you do not lose your subscription. Upon restarting the app, your subscription will be automatically activated and you may proceed to book your remaining sessions with a professional.
Note: Resetting your data will delete all prior data provided by you and cannot be restored.
How can I delete my data on WhatsApp?
Clearing the chat will only delete your conversations from WhatsApp and as per WhatsApp retention policies. To delete your data from the Wysa server, please send a request to [email protected]. Once deleted, the data cannot be restored.
What data does Wysa collect from me?
Is my data secure on WhatsApp?
Can I talk to Wysa after deleting all my data?
Yes, you can start the conversation with Wysa even after deleting your data. However, you will be treated as a new user and Wysa will not remember any of the previous conversations.
What services can Wysa offer on WhatsApp?
Currently, Wysa on WhatsApp is limited to improving sleep efficiency. It does not offer any medical help. You can access Wysa's mental wellbeing services by downloading and installing our mobile app from the Google Play Store and Apple App Store.