FAQs

In the event of the Wysa bot throwing up an error when you are trying to refer, you can use an alternate way to manually refer yourself to your desired service.

Links for manually referring to services are:

1. Calderdale

2. Kent & Medway - Dartford, Gravesham, Swanley, and Swale

3. Bristol, North Somerset, and South Gloucestershire

4. Derby and Derbyshire

5. Basildon and Brentwood

6. West Essex

7. Leicester, Leicestershire & Rutland

8. Newcastle

Wysa is secured using the highest NHS standards and safeguards to prevent unauthorised access to your data. We encrypt all data provided by you using strong TLS encryption protocols and transmitted securely from your device to our servers. Your data is also encrypted at-rest in our storage servers using strong industry-compliant at rest AES-256 encryption protocols. Our servers are hosted and managed by industry leaders in the provision of cloud hosting services who have stringent GDPR security programs and controls. We maintain Service Level and Data Protection Agreements with our hosting partners. Please read our Privacy Policy to know more about how we secure your data.

Wysa is certified for Cyber Essentials, ISO27001, and ISO27701. Wysa meets NHS Data Security and Protection Toolkit standards. Wysa is DTAC certified from NHSX.

If your question is not here, please write to [email protected] and we will be happy to help you.