FAQs

The Wysa Digital Referral Assistant (DRA) is an AI-driven conversational agent designed to support services providing mental health care through the collection and transfer of a range of demographic and screening information, as defined and agreed by the procuring organisation, to Electronic Patient Record systems for review by a clinician. The software uses transparent conditional logic to minimise the question flow for individual users and surface flags to indicate priority areas for clinician attention. The software is intended for use in adults aged 16 or older and for 5 to 15 years with parental support where required. The DRA does not suggest potential diagnoses, provide real-time medical advice, or replace clinical judgement.

Wysa’s Digital Referral Assistant (DRA) uses AI to act as a conversational interface to collect information needed for the service to process your referral. The assistant employs conditional logic to identify priority areas for clinicians and integrates directly with care records. This means that clinicians have access to all the information you've provided when you're seen for an assessment.

The Wysa DRA is secured using the highest NHS standards and safeguards to prevent unauthorised access to your data. We encrypt all data provided by you and store it in servers that comply with GDPR principles and controls. We also maintain Data Protection Agreements with our hosting partners. Please read our Privacy Policy to know more about how we secure your data.

Wysa is certified for Cyber Essentials, ISO27001, and ISO27701. Wysa meets the NHS Data Security and Protection Toolkit “met standards”.

It is likely that your information has been passed through to the service however, please contact the service on [email protected] to check that your referral has gone through.

In the event of a technical error, please tell us as much as you can. Tell us what service you were referring to and the exact question where you encountered it. This will help us look into the problem better.

Please send an email at [email protected].